Privacy Policy / Cookie Policy

Last updated: 11/01/2026

1. Introduction

Preloved Auctions (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal data, and how we use cookies and similar technologies when you use our website, register an account, bid in auctions, make payments, or contact us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are (Data Controller)

Business name: Dragon Quartz Ltd t/a Preloved Auctions
Website: https://prelovedauctions.co.uk
Email: hello@prelovedauctions.co.uk
Registered address: Preloved Auctions, Office 2, Unit 62 Festival Heights Park, Greyhound Way, Stoke-on-Trent, Staffordshire, ST1 5NZ

For data protection purposes, Preloved Auctions is the data controller.

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

a) Account & Registration Information

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Preferred delivery method (collection or delivery)

b) Auction & Transaction Data

  • Bids placed

  • Auctions won or lost

  • Purchase history

  • Order and payment status

c) Payment Information

  • Payments are processed securely by third-party payment providers (such as Stripe)

  • We do not store full card or payment details on our servers

d) Communications

  • Emails, messages, or enquiries you send to us

  • Customer support interactions

e) Technical & Usage Data

  • IP address

  • Browser type and device information

  • Pages visited and interactions with the website

4. How We Use Your Data

We use personal data to:

  • Create and manage user accounts

  • Enable auction bidding and participation

  • Process payments and issue invoices

  • Arrange collection or delivery of auction lots

  • Communicate with users about auctions, orders, or support requests

  • Meet legal, regulatory, and accounting obligations

  • Maintain website security and prevent fraud

  • Improve our services and website performance

We do not sell personal data to third parties.

5. Lawful Bases for Processing

Under UK GDPR, we process personal data on the following lawful bases:

  • Contractual necessity – to provide auction and purchasing services

  • Legal obligation – compliance with tax, accounting, and regulatory requirements

  • Legitimate interests – fraud prevention, security, service improvement

  • Consent – where required, particularly for non-essential cookies

6. Sharing Your Data

We may share personal data only where necessary, including with:

  • Payment processors (e.g. Stripe)

  • Courier or delivery providers, where delivery is selected

  • Website hosting and IT service providers

  • Professional advisers (accountants, legal advisers)

  • Regulatory authorities, where legally required

All third parties are required to process data securely and in accordance with data protection laws.

7. Charity Partners and Sellers

Where auctions involve charities or third-party sellers:

  • Only essential transaction information is shared

  • Personal data is not sold or reused by charity partners

  • Data sharing is strictly limited to fulfilling the auction process

8. Data Retention

We retain personal data only for as long as necessary:

  • Account data: for the duration of the account plus a reasonable administrative period

  • Transaction records: as required by law and accounting regulations

  • Communications: retained for audit and support purposes

Data is securely deleted or anonymised once no longer required.

9. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request erasure of your data (subject to legal limitations)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent where processing is consent-based

Requests can be made using the contact details below.

You also have the right to complain to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

Cookie Policy (Integrated)

10. What Are Cookies?

Cookies are small text files stored on your device when you visit a website.
They help websites function correctly, improve user experience, and provide analytics.

11. How We Use Cookies

We use cookies to:

  • Enable core website functionality (such as login and bidding)

  • Remember user preferences

  • Improve site performance and usability

  • Analyse website traffic and usage patterns

12. Types of Cookies We Use

a) Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be switched off.
They include cookies required for:

  • Account login

  • Security

  • Auction bidding functionality

b) Performance & Analytics Cookies

These cookies help us understand how visitors use the website (e.g. pages visited, errors encountered).
They allow us to improve performance and usability.

These cookies are used only with your consent where required.

c) Functional Cookies

These allow the website to remember your preferences (such as login status or settings).

13. Managing Cookies

When you first visit our website, you will be given the option to accept or manage cookies (except strictly necessary cookies).

You can also:

  • Adjust cookie settings in your browser

  • Delete existing cookies at any time

Disabling cookies may affect website functionality.

14. Third-Party Cookies

Some third-party services we use (such as analytics or payment providers) may place cookies on your device.
These cookies are governed by the respective third parties’ privacy policies.

15. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure servers and encrypted connections

  • Restricted access to personal data

  • Reputable third-party service providers

No system is entirely secure, and users are responsible for keeping login credentials confidential.

16. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices of third-party sites.

17. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time.
Any changes will be published on this page with an updated revision date.

18. Contact Us

For questions about this Privacy & Cookie Policy or how your data is handled:

Email: hello@prelovedauctions.co.uk
Address: Preloved Auctions, Office 2, Unit 62 Festival Heights Park, Greyhound Way, Stoke-on-Trent, Staffordshire, ST1 5NZ

Ask Us a Question