All lots are photographed clearly, and we try to document any issues, wear or notable features within the listing. Please review all images and descriptions carefully before bidding as lots are sold as seen.

Item condition varies depending on the lot. Sometimes PAT tests and/or power tests are completed on electricals which will be noted in the lot description. Unless stated otherwise, items are sold as-seen with no guarantees, in line with standard auction practice.

We accept debit and credit cards and all other payment types available through Stripe Secure Payments.
Currently cash or bank transfer payments are not accepted.

Buyers have 7 days from the end of the auction to make payment securely via our website / email invoices using secure payments provider Stripe. 

Late payments follow the conditions set out in our Terms & Conditions unless otherwise agreed.

Lot won emails are sent out automatically and provide payment details and payment links. Invoices are emailed after the auction closes. All invoices are sent via email only.

No, bids cannot be retracted once placed. 

Yes. You can set your maximum bid and the system will bid on your behalf up to that limit.

Yes. To prevent sniping, auctions extend if a bid is placed in the final moments.

A 27% buyer’s premium is added to the hammer price.
No additional fees apply unless stated in the individual lot description.

Buyers have 7 days to collect their items after payment – delivery services are available.

Preloved Auctions provides an in-house packing and shipping service for most items sold through our auctions.

Our minimum UK Postage charge is £4.95 for up to 1 Kg (+ £1 per extra 1kg).

Some large items may cost more (this will be noted in the auction lot details).

Shipping fees reflect postage costs, packaging materials, and the time required to prepare your parcel, and we always aim to keep these charges as reasonable as possible. You are welcome to request a quote with no obligation, and you may choose to arrange your own courier or similar services.

Postage must be arranged and paid for within 7 days of the auction ending. Shipments are dispatched as soon as possible.

For all international shipping enquiries, please contact us before placing a bid.

Feel free to arrange your own courier or collection – just let us know your plans.

If you intend to collect your items in person, this can be arranged from our Offices based in Staffordshire (Midlands), please contact us beforehand to book a suitable date and time so we can ensure your lots are ready for you.

Yes, please let us know in advance if a courier will be collecting your items.
The courier does not need to provide ID.

Storage fees may apply as detailed in our Terms & Conditions.
Uncollected items may be re-listed where necessary.

No. All sales are final and sold as-seen, in line with traditional auction house rules.

Currently Preloved Auctions works with approved partners such as charities, retailers, resellers, house clearance companies and reuse organisations.
To learn more, please visit our Partner With Us page.

Yes. You must be 18 or over to register and bid.

Winners receive an email notification as soon as the auction ends.

Yes. You can bid from any device as long as you’re logged in to your account.

If something is missing, damaged in transit or incorrect, please email our support team within 48 hours.
While auction sales are final, we will always help resolve genuine errors.